Request deletion of your personal data
PetMode respects your privacy. If you have used PetMode services through Facebook, Instagram or our Meta-connected applications, including PetMode Joseph Integration, you can request deletion of personal information that PetMode holds about you.
How to submit a request
- Email contact@petmode.co.uk with the subject Personal Data Deletion Request.
- Tell us which PetMode service or Meta account interaction your request concerns. Include your Facebook or Instagram profile name or profile link if relevant, and the email address you used with PetMode (if applicable).
- Describe the information you want deleted or ask us to delete all personal information we can lawfully remove.
Do not send passwords, access tokens, or identity documents in your initial request. We may ask for further information privately if necessary to verify your identity and protect your information.
What happens next
We will review your request, identify relevant personal information under PetMode's control, and delete it where required by applicable data protection law. We will also assess related data held by service providers acting on our behalf where applicable. Some records may need to be retained for legal, tax, fraud-prevention, security or contractual reasons; if so, we will explain the relevant restriction when responding.
We aim to respond to valid UK data-protection requests without undue delay and generally within one month of receipt, subject to any lawful extension or necessary identity verification. We will contact you if we need clarification.
Facebook and Instagram data
If your request relates to an interaction with our Facebook Page, Instagram account or the PetMode Joseph Integration Meta app, please say so explicitly. We will review relevant information received by PetMode through those integrations. Removing information held by PetMode does not automatically delete data independently held by Meta. You may also manage your information directly through Facebook or Instagram privacy settings.
Contact and privacy policy
Email: contact@petmode.co.uk
Read our Privacy Policy for more information about how we handle personal data and your rights.